We guarantee all our apparel for 6 months. That means if a seam starts to come undone, color fades, bra strap breaks, zipper breaks, or anything else that might happen....give us a call. If you tell us that you followed all our suggested washing and drying recommendations, we will replace it or give you store credit for the purchase price in your order. However, we don't cover stains from your blood, sweat, and tears.....wear that shit like a badge of honor....you're a SAVAGE NOW!
You may return your unused product in its original packaging for a full refund within 30 days. Any items returned later than 30 days will not be accepted or processed.
If the customer is requesting an exchange, they must follow the "Return Policy" and request an RMA number.
If Savage Barbell sent you the wrong size by mistake, contact us and we will provide a prepaid shipping label for the item to be sent back at no charge to you. Once the item is received at the warehouse, the correct item will be shipped out.
The customer is responsible for shipping & all shipping costs when sending items to Savage Barbell for exchange.
Savage Barbell will ship the new exchanged items back, at no cost to customers, for the first exchange. If the customer would like a second exchange, the customer will be required to pay for the shipping costs in both directions. A shipping invoice for 1st class mail via USPS will be emailed to the customer for payment before the item is sent.
Savage Barbell does not provide free exchange shipping for international orders. Include your own international prepaid shipping label for the exchange.
If a refund request is made after exchange items have been sent, the customer will be charged for the previous exchange postage and re-stocking fee.
DO NOT SEND ITEMS BACK FOR EXCHANGE WITHOUT AN RMA#.
Savage Barbell is proud to partner with Route, the leader in package protection and tracking solutions. By selecting Route+ at checkout your order will be protected from damage, loss*, or theft. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed. We are excited to offer this service to you and we highly recommend you use Route+ package protection at checkout.
* Claims for packages marked "delivered" must be filed after 5 days and before 15 days from the date the package was marked "delivered." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 days (20 days for international) and within 30 days from the last checkpoint.
Do not file a chargeback for lost merchandise, simply file a claim below and you can choose to have your order refunded or replaced.
You can file a claim with Route by going to: https://claims.route.com
Yes, it happens occasionally. If we sent you the wrong item or a defective item, let us know. Send an email to email@example.com including your order #, full name, mailing address and email address with instructions on which item was incorrect and we’ll let you know what to do next.